Every message from WhatsApp, Instagram and Facebook lands in the Inbox. The agent answers the ones it can; you answer the rest from here, on your computer or your phone.
Where: menu → Inbox
Who answers
At the top, The agent card shows, channel by channel, whether the agent answers (On) or not (Off), and how many conversations there are. If it's silent on every channel, messages keep arriving and a person answers them.
Inside each conversation you choose The agent answers or You're handling it. If you're writing yourself, it's best to switch it to "You're handling it" so the agent doesn't answer over you.
The list
- Filter by channel and by All or Unread.
- Mark all as read, or one at a time with Mark as read / Mark as unread (it stays unread until you open it again).
- Archive the ones that are resolved.
- The number of unread messages appears next to Inbox in the menu.
Replying
Type at the bottom and tap Send. Each message shows who sent it: the person, the agent, the academy or an automatic notice. If you delete a message, it's deleted in DojoTally; if the academy already sent it, the person still sees it in their app, because the channel doesn't allow unsending it.
Conversations are deleted automatically after the number of days you choose in Settings → Students: the data you ask for → Privacy. Payment receipts are kept.