How to delete your data

1. How to request it

1. Email admin@dojotally.com with the subject “Delete my data”.
2. Tell us your name, the email or WhatsApp number we know you by, and the academy's name (if you are a student or messaged an academy).
3. If you wrote to us on Instagram or Messenger, include your username.
4. To protect your data, we may ask you to confirm your identity, for example by replying from the registered email or number.

We confirm that we received your request and let you know when the data has been deleted.

2. If you own an academy

You can ask us to delete the whole academy: the account, staff, students, dues, attendance, agent messages and settings. The request must come from the owner or an administrator of the academy.

Before deleting it, we can send you an export of your students and payments if you want. Deletion is permanent and can't be undone. If you have a paid plan, cancel it first so no new charges are made.

3. If you are a student or messaged an academy

Your data was entered by the academy, which is responsible for it. You have two options:

• Ask your academy. It can delete your profile and data directly in DojoTally.
• Ask us. Write to us as described above; we notify the academy and delete your data, except what the academy must keep by law (for example, payment receipts or issued invoices).

If you are the responsible adult for a student under 18, you can request it on their behalf.

4. What gets deleted

• Profile data: name, ID number, date of birth, phone, email and parent or guardian contact details.
• Attendance, plan, rank, notes and related dues.
• WhatsApp, Instagram and Messenger conversations stored in DojoTally and anything the agent recorded from them.
• Enquiries you sent us through the contact form.

5. What may remain

• Invoices and payment records the law requires us to keep (in Argentina, up to 10 years). They are stored and not used for anything else.
• Backups, which are overwritten automatically within 30 days.
• Aggregated or anonymous data that can no longer identify you.

6. Timeframes

• We confirm receipt of your request within 5 business days.
• We delete the data from our live systems within 5 business days of verifying your identity. For a whole academy, it may take up to 30 days.
• Backups are deleted within the following 30 days.

7. Data on WhatsApp, Instagram and Messenger

Deleting your data from DojoTally does not delete the messages in your own WhatsApp, Instagram or Messenger app, or in the academy's accounts on those platforms. Meta stores that data under its own privacy policy; you can delete it from those apps.

If you connected an Instagram or Facebook account to DojoTally, you can also remove access from your Meta account settings (Settings → Business integrations, or Apps and websites). More information in our Privacy policy.