Terms of service

1. Who we are

DojoTally is a service provided from Argentina (“DojoTally”, “we”, “us”).

DojoTally is software as a service (SaaS) for martial arts academies, dojos and gyms. It handles dues, attendance, trial classes, students, staff, shop and events, and answers messages with an AI agent.

2. Accepting these terms

By creating an academy on DojoTally or using the service, you accept these terms and the Privacy policy. If you create the account on behalf of an academy or company, you confirm that you are authorized to bind it.

DojoTally is a business service: the academy (“you”, “the academy”) subscribes to it to run its business. Students, parents and coaches use DojoTally because the academy gives them access.

3. Account and sign-up

• You must create an account with accurate information and keep it up to date.
• You are responsible for keeping passwords and PINs safe, and for everything done with your account and your staff accounts.
• You decide which coaches and employees get access and with what permissions. When someone leaves the academy, remove their access.
• If you notice unauthorized use of your account, let us know right away.
• You must be at least 18 years old to create an academy.

4. 14-day free trial

When you create your academy you can try DojoTally free for 14 days, without a card. At the end of the trial you choose a plan. If you don't choose a paid plan, the academy moves to the Free plan with its limits; if you have more active students than that plan allows, some features are limited until you choose a paid plan.

We don't charge anything during or after the trial unless you activate a paid plan.

5. Plans and student limits

Plans differ by the number of active students you can have and by the AI features they include. Current plans, limits and prices are published on the Pricing page.

• Free plan: the active student limit is firm. You can't add a student beyond the limit until you move to a paid plan.
• Paid plans: if your active students exceed your plan's limit, we notify you at least 7 days in advance and you move to the next plan on your next billing date.
• Changing plans: you can upgrade at any time. To downgrade, your active students must fit within the new plan's limit.
• Custom plans: for academies with more than 150 active students we agree on terms in writing; those terms prevail over these where they apply.

6. Payments and automatic billing

• Paid plans are billed monthly in advance by automatic debit through MercadoPago, in the currency and amount of the plan you chose.
• Your card or account details are processed by MercadoPago. DojoTally never sees or stores card numbers.
• If a payment fails, we let you know and retry it. If it still can't be collected, we may limit the account or move it to the Free plan until payment is settled.
• Published prices exclude taxes unless stated otherwise. Where taxes apply, they are added to the price.
• DojoTally takes no commission on the dues the academy collects from its students. Those payments go straight to the academy's MercadoPago account, under MercadoPago's own terms and fees.

7. Price changes

We may update plan prices. If a change affects your plan, we notify you by email and in the app at least 30 days in advance. The new price applies from the first billing date after that period. If you don't agree, you can change plans or cancel before it applies.

8. Cancellation

• You can cancel your paid plan at any time from the academy settings or by writing to us. There is no minimum term and no penalty.
• Cancellation stops future charges. The service keeps working until the end of the period already paid; we don't issue prorated refunds for the current period unless applicable law says otherwise.
• If you signed up remotely and consumer protection law applies to you, you may withdraw within 10 calendar days of signing up.
• If you want to close the academy entirely and delete its data, see how to delete your data. Before deleting it you can ask us for an export of your students and payments.

9. Academy and student data

The data you enter in DojoTally (students, parents, staff, dues, payments, attendance, messages) belongs to the academy.

• The academy is the controller of that data: it decides what to enter, what to use it for and for how long. It must have a legal basis to process it (for example, the student's consent or, for minors, a parent's or guardian's consent) and must tell its students that it uses DojoTally.
• DojoTally acts as processor: we process that data only to provide the service, following your instructions, and we don't sell it or use it for our own purposes.
• We apply reasonable security measures, require confidentiality from everyone who works with us and use providers that meet security standards. Details are in the Privacy policy.
• If a student asks us directly to access or delete their data, we refer the request to you or handle it together with you.
• You can export your data while the account is active. When the service ends we keep it for a limited time so you can request an export, and then we delete it, as described in the Privacy policy.

10. AI agent on WhatsApp, Instagram and Messenger

On the plans that include it, DojoTally offers an AI agent that answers the academy's messages on WhatsApp, Instagram and Messenger: it shares schedules and prices, books trial classes and records payments.

• To use it, you connect the academy's Meta accounts (WhatsApp Business, Instagram, Facebook). You must comply with Meta's terms and policies, including the WhatsApp Business and commercial messaging policies. Meta may limit or suspend those accounts under its own rules; that is outside DojoTally's control.
• The agent answers based on the information and instructions you set up (schedules, plans, prices, rules). Review that information and keep it up to date.
• Replies are generated by an AI model and may contain mistakes. You can see the conversations and take over at any time. The academy is responsible for what is offered to and agreed with its students and prospects.
• Don't use the agent to send unsolicited bulk messages, spam or content prohibited by law or by Meta's policies.
• Messages the agent receives and sends are processed by AI and messaging providers, as explained in the Privacy policy.

11. Electronic invoicing (ARCA, Argentina)

Academies in Argentina can optionally connect DojoTally to ARCA (formerly AFIP) to issue electronic invoices to their students.

• You enter your tax details and the certificate or authorization ARCA requires, and you are responsible for their accuracy.
• DojoTally sends ARCA the information for each invoice you issue. The academy's tax obligations remain yours.
• If ARCA is unavailable or rejects an invoice, we show it to you so you can retry or fix it.

12. Acceptable use

You may not use DojoTally to:

• carry out illegal or fraudulent activities or violate other people's rights;
• upload personal data without a legal basis to do so;
• send spam or messages that violate Meta's policies;
• try to access other academies' accounts or data, breach the service's security or overload it;
• copy, resell or reverse engineer the software.

13. Availability and support

We work to keep DojoTally available at all times, but we can't guarantee it will run without interruptions or errors. There may be downtime for maintenance (we try to give notice and schedule it at quiet times), because of provider failures (hosting, Meta, MercadoPago, ARCA) or for reasons beyond our control.

We provide support by WhatsApp and email. We make regular backups of the data.

We may improve, change or discontinue features. If we remove a major feature from your plan, we will tell you in advance.

14. Intellectual property

The software, the DojoTally brand, the design and the site content belong to DojoTally or its licensors. We grant the academy a non-exclusive, non-transferable license to use it while the service lasts.

The data, logos, photos and content the academy uploads remain the academy's. You allow us to use them only as needed to provide the service.

If you send us suggestions or ideas, we may use them to improve DojoTally without any payment obligation.

15. Suspension

We may suspend or limit an account for non-payment, breach of these terms or Meta's policies, a security risk, or when required by an authority. Except in urgent cases, we notify you first and give you a chance to fix it. During a suspension your data is kept as described in the Privacy policy.

16. Limitation of liability

• DojoTally is a management tool. Decisions about charges, students, classes, prices and invoicing are the academy's.
• We are not liable for failures of third-party services (Meta, MercadoPago, ARCA, internet providers) or for how the academy uses the information it enters.
• To the extent permitted by law, our total liability to the academy for any claim related to the service is limited to the amount you paid us in the 12 months before the event giving rise to it, and we are not liable for lost profits or indirect damages.
• Nothing in this section limits liability that cannot be limited by law, or rights granted to you by mandatory rules.

17. Changes to these terms

We may update these terms. If a change is significant, we notify you by email or in the app at least 15 days in advance. If you keep using DojoTally after that date, you accept the new terms. The date of the last update is shown at the top of this page.

18. Governing law and jurisdiction

These terms are governed by the laws of the Argentine Republic. If a dispute arises, we will first try to resolve it in good faith.

19. Contact

For questions about these terms, email admin@dojotally.com or use the contact form.